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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Travis Thornton

December 30, 2025

5  out of  5
rating by Travis Thornton
"I had a great experience working with Jake Moss at State Farm. The whole process was easy and stress-free, and everyone I spoke with was friendly and professional. Nicholas especially was a huge help — he took the time to explain everything clearly, answered all my questions, and made sure I was getting exactly what I needed. It really felt like they cared instead of just trying to rush me through. Highly recommend Jake Moss and his team if you’re looking for solid insurance and great customer service."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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William Calhoun

December 30, 2025

5  out of  5
rating by William Calhoun
"Super nice and knowledgeable. Always get a good laugh when I visit the office. Great guys."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Brandie Orick

December 16, 2025

5  out of  5
rating by Brandie Orick
"Great people && work great with you in hard situations!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Blake

December 4, 2025

5  out of  5
rating by Blake
"Great to work with and the service is top notch. Plus it’s pretty cool to have a real-life “Jake from State Farm” as an agent!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Ben Markum

December 4, 2025

5  out of  5
rating by Ben Markum
"Jake and Nicholas were very professional and helpful. They returned my phone calls and emails promptly. They went above and beyond in meeting my needs. I would recommend anyone reading this post to give them a try. You will be glad you did!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Harper Bridges

December 4, 2025

5  out of  5
rating by Harper Bridges
"Jake is the best at what he does - he is so personable, knowledgeable, and patient. He really makes you feel like you are his only customer, which is rare to find these days!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Branson Scott

December 3, 2025

5  out of  5
rating by Branson Scott
"Great guy great place you should definitely use Jake!!"
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kenneth cuadra

September 27, 2025

5  out of  5
rating by kenneth cuadra
"Great team! Nicholas was super helpful with my insurance needs. Jake was professional and very friendly!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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elizabeth hernandez

September 26, 2025

5  out of  5
rating by elizabeth hernandez
"Jake went above and beyond to find the best quote that worked for my budget and met all my needs. He is extremely patient and does not over sell what you don’t need. I’m extremely grateful."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Michelle Ackley

September 10, 2025

5  out of  5
rating by Michelle Ackley
"Jake has taken such good care of us and our insurance needs! He was able to take care of our needs at a very good cost, and is always available to answer questions or take care of concerns! I highly recommend seeking insurance services with Jake at State Farm!"
We responded:
"Thank you so much for taking the time to leave us a review Michelle, I am so grateful for your business. If you ever need anything just stop by! "
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Deborah Lehigh

September 10, 2025

5  out of  5
rating by Deborah Lehigh
"When my longtime SF agent retired, I was assigned to Jake Moss. Given the current trend in corporate America to automate everything, forcing even older people like me to struggle with online service requests which my other agent had always done for me, I was nervous about a younger agent. I worried for nothing. Jake has been extremely accommodating, walking me through any required online work as needed. He responds quickly to requests and makes sure all goes well. Highly recommend."
We responded:
"Thank you very much for the kind words, I am honored to be your agent and look forward to the years ahead! "
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Nikolas Nieves

September 9, 2025

5  out of  5
rating by Nikolas Nieves
"Nicolas is the guy to go to, so polite and helpful would him recommend to anyone!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jeremy Nuckels

September 2, 2025

5  out of  5
rating by Jeremy Nuckels
"Jake took care of my requests very fast with no issues at all. He was very friendly, made sure I was satisfied and let me know he was there if I needed help with anything in the future. Great experience."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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MACHELLE HALL

September 2, 2025

5  out of  5
rating by MACHELLE HALL
"I appreciate being able to speak to an agent and get information first hand!! Thank you Jake for helping us add vehicles and save money!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Justice Peacock

September 2, 2025

5  out of  5
rating by Justice Peacock
"If I ever I need help with something, Nic is the automatic guy I go to! He’s always more then willing to go the extra mile to make sure things get done the right way!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Hannah Clark

August 29, 2025

5  out of  5
rating by Hannah Clark
"Jake was awesome!! Very kind, helpful, and quick with getting my car insurance set up. Saved me over $120 a month! Thank you Jake!"
We responded:
"Hannah thank you so much for the kind words! We are so happy to help our locals find coverage that fits them, let us know if you ever need anything! "
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Mikalia S

August 27, 2025

5  out of  5
rating by Mikalia S
"He's absolutely amazing. He always goes above and beyond, always gets back to me quickly and answers any questions I may have. He also takes the time to make sure I understand everything and that I'm happy with the end result."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Caitlyn Retaleato

Caitlyn Retaleato

August 18, 2025

5  out of  5
rating by Caitlyn Retaleato
"I had several issues with my apartment complex and Jake went above and beyond in helping us! He provided us all the information we needed in a very stressful time and he even reached out to several other involved parties to try and resolve the situation on our behalf. Having him as our insurance agent with State Farm makes us feel like we are secure and definitely made the right decision choosing insurance. On top of that he is incredibly responsive and reachable. I highly recommend choosing him and his office!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Robbie Watkins

July 8, 2025

5  out of  5
rating by Robbie Watkins
"My best experience ever getting insurance. Jake is awesome at what he does,and very kind and goes above and beyond to find the best for his customers. Glad to be a State Farm customers again."
We responded:
"I really do appreciate the kind words and it was an honor to work with you on getting coverage! Thank you for the review!"
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Nicolas Stutchman

June 4, 2025

5  out of  5
rating by Nicolas Stutchman
"Jake is the best agent in Chattanooga! Super knowledgeable and cares for his policyholders and their families."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Evan Bacon

June 2, 2025

5  out of  5
rating by Evan Bacon
"Jake Moss is incredible and so is the staff. Nic was really incredible and put his best foot forward going above and beyond the call of service!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Yvonne Salsbury

June 2, 2025

5  out of  5
rating by Yvonne Salsbury
"Jake is an outstanding agent and individual. He is a great person who cares about his customers. I highly recommend you working with him."
We responded:
"Thank you for the review! Means the world to me. "
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Martin Pierce

May 27, 2025

5  out of  5
rating by Martin Pierce
"We commend Jake Moss for his excellent work for his clients and customers, including our mutual clients!"
We responded:
"Thank you for the review Martin, we appreciate you!"
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Sara Parris

May 15, 2025

5  out of  5
rating by Sara Parris
"Jake was amazing! We decided to buy a house and were told the closing was in a few weeks. He got everything together for us so quickly! We are actually ahead of schedule! 10/10 recommend!"
We responded:
"Thank you so much for the review, Sara! We are so excited for your new home and look forward to helping your family for years to come! "
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Andrew Pikalow

May 8, 2025

5  out of  5
rating by Andrew Pikalow
"I’ve been friends with Nicolas Stutchman since about 2015. While I’m a year older than him, I look up to him in a lot of ways. This is a man of conviction, determination, diligence and generosity. State Farm is a great company, and he’s a great worker."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"